Customer Support Assistant (Part-Time)

Remote • Approx. 1–2 hours per day • Fluent English required

Part-time Fully remote E-commerce Customer Support English fluency required Junior-friendly

About Londonne

Londonne is a growing dancewear brand inspired by the timeless traditions of ballet, discipline, grace, and artistry, reimagined for the modern dancer.

We design refined leotards and apparel for dancers worldwide, combining elegance, comfort, and modern aesthetics.

As we grow internationally, we want to provide an excellent experience to every customer, and we are looking for someone kind and reliable to support our daily customer communication.

Your Role

We are looking for a Customer Support Assistant to help answer customer emails and messages regarding orders, shipping, sizing, returns, and general questions.

This is a part-time role (around 1–2 hours per day), ideal for someone organized, calm, and comfortable communicating in English.

Your Responsibilities

  • Reply to customer emails and messages with a warm, professional tone.
  • Answer questions about sizing, delivery times, returns, and exchanges.
  • Track orders and provide shipping updates when needed.
  • Manage order exchanges/refunds.
  • Communicate with the logistic team
  • Use templates and FAQs to ensure consistent support.
  • Escalate unusual or urgent cases directly to the founder.

Your Profile

  • Strong written English is required, you will communicate daily with US and European customers.
  • Reliable, organized, and detail-oriented.
  • Enjoys helping people and solving small problems.
  • Customer service or e-commerce experience is a plus, but not mandatory.
  • Bonus: interest in fashion, dance, or performing arts.

We Offer

  • Part-time remote collaboration (1–2h/day).
  • Flexible schedule, focused on daily consistency.
  • Compensation: €8–12/hour, depending on experience and location
  • Long-term opportunity to assist also in other tasks as the brand grows.
  • Friendly communication and clear processes.

How to Apply

Please submit your CV and answer a few short questions through our application form. We mainly look for kindness, clarity, and reliability.

Apply Here

Spontaneous applications are welcome — if you enjoy helping customers and want to work with a growing international brand, we’d love to hear from you.